The word “variation” when it relates to managing service providers on infrastructure projects can elicit a wide range of emotional responses from people, depending on where in the project they sit and the current commercial state of the project. These emotions can range from joy for the possibility of additional work for a contractor, to fear and resentment from a client who unexpectedly has to fund something they think is or should already be allowed for. Whilst a well scoped tender or request for proposal goes a long (long) way towards minimising the likelihood of variations, we can’t and shouldn’t have a mindset of zero variations. Some variations are legitimate and we need to be fair and firm in our approach to managing service providers.
Recognising that unforeseen (and occasionally opportunistic) things do happen, the following tips will help you manage variations at the junctures that they do happen. Continue reading