In 2011 a landmark study on high performing workplaces was conducted by the Australian Business School, the University of NSW and the Australian Society for Knowledge Economics (Boedker, C., Vidgen, R.l, Meagher, K., Cogin, J., Mouritsen, J., & Runnalls, J. M. (2011, Leadership, culture and management practices of high performing workplaces in Australia: The high performing workplaces index). The study sought to “provide insights into the leadership, culture and management practices that higher performing workplaces deploy and benefit from”. The study was funded by the Department of Education, Employment and Workplace relations and included 77 organisations throughout Australia.
The study found that customer orientation was one of six key characteristics of high performance workplaces. The study quotes Continue reading